Fintech UX Simulator
Design parameters
Confirmation steps 2 steps
instant balanced too much
System feedback
Copy clarity
Fee transparency
Impact breakdown
Confirmation steps
+20
System feedback
+22
Copy clarity
+18
Fee transparency
+20
Fintech UX · Trust Simulator
Trust is a
design decision
72
Anxiety present
Vault
Step 1 of 2
Payment confirmed
sending
$2,500
to James Wilson
You send$2,500.00
Fee$4.20
Rate1.0842
They get€2,707.50
Arrives~4 hours
Review and Confirm
Trust is the love language of fintech Monzo, Wise, Nubank, Chime · Edelman Trust Barometer 2024
What this means
✦
The Monzo and Wise playbook
Plain language. Visible fees. Intentional friction. Instant feedback. Users feel informed, protected, and in control simultaneously.
Jargon vs plain language
Execute remittance
Send $2,500
Initiate KYC verification
Verify your identity, takes 2 min
Intermediary adjustments may apply
No hidden fees on this transfer
Outbound clearinghouse remittance
Arrives by 2pm tomorrow